Privacy policy

Protecting your privacy is important to Sunshine Coast Council (ABN 37 876 973 913), the organiser of Horizon Festival (‘the festival’, ‘us’, ‘we’, ‘our’). This document sets out our policies for managing your personal information and is referred to as our Horizon Festival’s Privacy Policy and Collection Notice. The Information Privacy Act 2009 (Qld) (the Act)  sets out 11 Information Privacy Principles (IPPs) which  contain obligations about the collection, storage, security, access, amendment and use and disclosure of personal information.

We will only collect, hold, use or disclose personal information in accordance with the Act and this Privacy Policy and Collection Notice.

Personal Information

Personal information refers to “information or an opinion, including information or an opinion forming part of a database, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion”. This Privacy Policy and Collection Notice outlines how we deal with your personal information.

All reasonable steps are taken by Horizon Festival to protect the personal information we collect from misuse, loss and unauthorised access.

How is Personal Information Collected?

Collection of information will occur at the time a customer provides details to Horizon Festival or our authorised agents or when our electronic services are used to obtain information or make a transaction. Customers can purchase tickets from Horizon Festival online through our website, in person at the festival box office and through authorised ticketing agencies.

Horizon Festival also sends e-newsletters and communicates with customers through various online and electronic media including social media. Occasionally we may also collect information from customers when they attend an event or visit our website or by conducting a competition through any of the channels listed.

Horizon Festival also collects information from third parties such as authorised agents who sell tickets to festival events and venues that partner with the Festival to sell tickets to festival events.

Kinds of Personal Information Collected by Horizon Festival

When purchasing a ticket from Horizon Festival we may request the following information from a customer:

·Name
·Address
·Phone Number
·Email address
·Credit card details
·Purchase details
·Postcode

The primary reason we collect this information is to contact a customer in the event of a performance cancellation or postponement or to provide additional information as required. In some instances, we may request health information, with consent, from a customer to assist in accessibility bookings. This information is only gathered for the purpose of ensuring safety and access when attending our events.

When visiting our website, our server makes a record of a customer’s visit and logs the following information for statistical purposes – the user’s server address, the user’s top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed, the previous site visited, and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the server’s logs.

Use of Personal Information

Horizon Festival uses a customer’s personal information in order to deliver tickets, process payments and make contact in the case of event cancellation, postponement or disruption.

We may also use personal information to conduct business communications such as processing purchases or donations, sending tickets, sending confirmation of purchases and receipts, responding to requests or enquiries and corresponding about competitions.

Horizon Festival requests health information only when necessary and with consent, to ensure safe access to a performance.

The Festival may also use a customer’s information for the following:

·Subscription to mailing lists either electronic or postal
·Sharing information regarding events and activities, including Festival news
·Submitting entries to competitions
·Maintaining records
·Seeking philanthropic donations or sponsorship
·Conducting market research
·Compiling user profile
·Conduct direct marketing by sending special offers, news and updates such as marketing material, competitions, research or surveys and for fundraising purposes
·Undertaking analysis of audience preferences and characteristics
·System administration

How is Personal Information Provided to and used by Third Parties?

Horizon Festival will not disclose personal information to third parties without your express consent to do so, except as set out in this Privacy Policy and Collection Notice.

Disclosure of Personal Information

Horizon Festival will only disclose your personal information where necessary to achieve the business purpose for which it was collected, or when required by law.

Opt Out Options & Updating Personal Details

Customers can request to stop receiving marketing communications from Horizon Festival. If you wish to exercise the opt out, you can do so by contacting Horizon Festival on horizon@sunshinecoast.qld.gov.au or by selecting the ‘unsubscribe’ link at the bottom of email marketing from us.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

Customers have the right to request access to and correction of your personal information. To request access, update or correct your personal details please contact us at horizon@sunshinecoast.qld.gov.au.

Website / Cookies Policy

To assist us to provide services to you, Horizon Festival may use cookies (small text file stored on your computer’s browser) on our website. This helps our website to remember information about your visit and make our site more useful to you.

Horizon Festival uses site functionality cookies, site analytic cookies and targeting or advertising cookies to help you access all pages, analyse how the website is used and deliver online marketing and advertising that are relevant to you.

The information we may log includes your server address, your to-level domain name (ie. .com, .gov, .uk, etc), the date and time of your visit to our page, the pages accessed, and documents downloaded by you, the previous site(s) visited by you and the type of browser used.

Information obtained by us using cookies may be used for the following purposes:

• ·Keeping track of opt-in subscriptions and site preferences

• ·Keeping track of return visits to our website

• ·Accumulating and analysing anonymous, aggregate statistical information on email and website use

• ·Optimising online advertising campaigns and delivering relevant marketing

You can usually find information regarding how to manage cookies under ‘options’ or ‘settings’ in your browser window. If you choose to not receive any cookies in your settings, you may not be able to take full advantage of the Horizon Festival website.

Social Media

When using Horizon Festival’s social media pages, such as Facebook or Instagram, you are using an external site and are subject to the privacy policies and practices of that site. Horizon Festival does not endorse and is not accountable for any views expressed by third parties using those sites.

We use aggregate information from our social media pages including Facebook, Instagram and Twitter to better understand our audience.

Third Party Sites

Sometimes our website may contain links to third party websites. Some of these sites may contain our logo; however, these sites are not operated by us. If a third-party site collects personal information from you that you consent to be shared with us, this Privacy Policy and Collection Notice will apply to any information we obtain in this manner.

We are not responsible for the content or practices of websites operated by third party sites.

Information for Job Applicants

If you are applying for a job with us, you may be required to provide us with certain personal information, including your:

·Name
·Residential address
·Postal address
·Telephone numbers
·Email address
·Driver’s licence number
·Evidence of right to work in Australia
·Employment history
·Educational background
·Relevant qualifications / certificates

We may collect further information from you before or after offering you a position such as your tax file number and superannuation information and other information. We may also collect personal information from third parties in ways which you would expect (for example, from referees you have nominated).

This information may be collected in your interactions with Horizon Festival in person, over the telephone or by email, as part of, or in relation to, your job application.

Information for Volunteer Applicants

If you are applying to volunteer with us, you may be required to provide us with certain personal information, including your:

·Name
·Residential address
·Postal address
·Telephone numbers
·Email address
·Emergency contact details (name, number and relationship)
·Relevant qualifications / certificates
·Date of birth

This information may be collected in your interactions with Horizon Festival in person, over the telephone or by email, as part of, or in relation to, your application to volunteer with us.

Payment Information

Horizon Festival will protect any financial information that you provide to us. If a purchase is made online, we use credit card details only for the purpose for which it was provided and will not be used for marketing purposes. For reasons of security, credit card information is not stored on our web server. We will retain order information for our records only.

Aggregate Data

Horizon Festival may use personal information in aggregate form to improve our services. Statistical compilations and analyses of aggregate information may be used by us or provided to others as a summary report for marketing or research purposes and will not contain identifying information.

Changes to this Policy

Horizon Festival’s Privacy Policy and Collection Notice is subject to change. If a change occurs, the updated policy will be posted to our website and any other place we deem appropriate to ensure our customers have access to it.

Privacy Complaints Process

If you have any concerns or queries about this Privacy Policy and Collection Notice or the way Horizon Festival has collected, used or disclosed your personal information you should contact us as soon as possible so an investigation can occur. Correspondence can be sent to:

Festival Director
Horizon Festival
Locked Bag 72, Sunshine Coast Mail Centre Qld 4560

Email: horizon@sunshinecoast.qld.gov.au

Please allow 30 days for concerns or complaints to be processed. If you do not receive a satisfactory response from Horizon Festival within 30 days, you may refer your query to the Office of Australian Information Commissioner via the contact details listed at http://www.oaic.gov.au/about-us/contact-us/